If the problem turns out to be larger than the agreed scope mid-way through, I'll flag it with you rather than making assumptions. We'll discuss options and agree a way forward — nothing extra happens without your go-ahead. For bigger projects, an additional Focus Block can be booked once the first is complete.

Most likely. I'm experienced with a wide range of platforms including Kajabi, Systeme.io, project management tools like HubSpot, ClickUp and Notion, email marketing systems, CRMs, website builders, and AI tools. If you're not sure whether your setup is something I can work with, just get in touch and I'll tell you honestly.

The Focus Block is paid for in full before any work begins. This secures your slot in my schedule and means we can hit the ground running from our scoping call. You'll receive a clear scope and cost summary before payment is requested — no surprises.

I use a time-tracking tool to accurately log hours spent on agreed work, keeping everything transparent and easy to follow. You'll always know what was worked on and for how long — it's all covered in your handoff document at the end.

Yes. All clients sign a straightforward service agreement before we begin. It covers the scope of work, timelines, and responsibilities on both sides — keeping everything clear, professional, and stress-free. It's there to protect both of us and set the engagement up for success.

Yes, I hold Professional Indemnity Insurance.